Frequently asked questions
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Buying a car
Are the cars on this site really in stock?
Yes. The list is checked against the adverts on our main website, northwestcar.group, and the time of the last check is shown on our stock page. When a car sells and its advert is removed, it drops off this site at the next check. If you are travelling any distance, call first so we can confirm the car is still available and have it ready.
Where are you, and do you have other branches?
We have one showroom, on Blackpool Road in Kirkham, Preston, PR4 2RE — close to junction 3 of the M55. We do not have branches in other towns.
Are there any extra fees?
Yes — a £249 preparation fee applies to every car in addition to the advertised price. It is shown next to the price on every car on this site.
Can I test drive a car?
Yes. Bring your driving licence and we will arrange a test drive. Calling ahead helps us have the car ready.
What does "12 months' MOT on sale" mean?
Unless a car's advert says otherwise, we put a new 12-month MOT on it before you collect it. Each car card on this site shows the MOT information from its advert where it is available.
Can I reserve a car?
Reservation options are shown on each car's full advert on northwestcar.group. You can also call us and we will explain what is possible for that car.
Do you deliver?
Delivery may be available depending on the car and where you are. Ask us when you enquire and we will confirm what we can do and any cost involved.
Warranty and preparation
What warranty comes with the cars?
Every car priced over £3,000 comes with our 3-Year Aftercare Package — TMO Approved and Protected. Cars at £3,000 and under come with a 12-month Aftercare Package through our Trade Sale Programme. Each car is labelled, and we are happy to go through the full terms.
What is the Trade Sale Programme?
Cars priced at £3,000 and under are sold through our Trade Sale Programme with a 12-month Aftercare Package. They are sold in their current condition, the buyer is responsible for any repairs and for transport, and they are not eligible for finance. They are clearly labelled so there are no surprises.
Are the cars prepared before sale?
Cars are prepared before handover. If you want to know exactly what has been done to a particular car, ask us — we would rather you know before you buy.
Finance
Do you offer car finance?
Finance is available on cars priced over £3,000, subject to status. Cars at £3,000 and under are not eligible for finance. We act as a credit broker, not a lender, and work with a number of carefully selected lenders. Applications are assessed individually and terms depend on your circumstances and the lender's criteria. Over 18s, UK residents only.
Can I apply if I have had credit problems?
You are welcome to apply. Each application is assessed individually by the lender, and we cannot promise approval — but we will explain the options available to you honestly.
Will applying affect my credit score?
Ask us before you apply and we will explain the type of search involved at each stage. A lender may carry out a full credit search before making a final decision.
Do you receive commission?
We may receive a commission or other payment from the lender for introducing you. Our status disclosure on northwestcar.group explains how this works — ask us if you would like more detail.
Part exchange
Can I part exchange my car?
Yes. We will value your car and you can put that value towards one of ours.
What if I still owe finance on my current car?
That is often possible. The outstanding balance needs to be settled as part of the deal — get a settlement figure from your lender and bring it with you.
What should I bring for a part exchange valuation?
Your car, the V5C logbook, all keys, the service history and any MOT or repair paperwork. The more we can see, the more accurate the valuation.