Car Buying & Finance – Frequently Asked Questions

HP & PCP • Bad Credit Considered • 12-Month Warranty • Part Exchange Welcome

Straight answers in plain English. Whether you’re comparing HP vs PCP, exploring bad-credit car finance, or checking what documents you need, this page covers the lot. If you don’t see your question below, ring 01772 971422 or message the team.

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Buying a Used Car

How do I reserve a car?

Contact us or use the website to place a small refundable holding payment. We’ll confirm the reservation and arrange next steps.

Do you offer test drives?

Yes. Bring your full UK driving licence and we’ll book a slot. We can also provide a tailored route if you want to test motorway or town driving.

Is there a warranty on every car?

Yes. Retail cars include a 12-month warranty as standard, with options to extend cover. Ask for the policy booklet and upgrade choices.

Ask us for the full warranty booklet and upgrade options.

Can you value my part exchange?

Absolutely. Give us the reg, mileage and condition notes for a fast valuation. We can settle existing finance and put any equity towards your next car.

Car Finance Basics (HP & PCP)

What’s the difference between HP and PCP?

HP spreads the full price over the term; you own the car after the last payment. PCP has lower monthly payments with an optional final payment (GFV) to keep the car. You can also return or part-exchange at the end, subject to mileage/condition.

How fast is a finance decision?

Often within minutes during business hours. We work with a panel of lenders; we’ll guide you to the most suitable option and confirm any documents required.

Start a finance application or call 01772 971422 for help choosing between HP and PCP.

Do I need a deposit?

Not always. We have low or zero-deposit options (subject to status and affordability). A deposit reduces monthly payments and total interest.

What APR will I get?

Rates vary by lender and profile. We’ll present your best available rate and total amount payable up front before you sign.

Bad Credit & First-Time Buyers

Can I get car finance with bad or limited credit?

Yes. Many lenders consider previous blips, thin files or recovering credit. We’ll submit a smart application to suitable lenders to maximise approval odds.

Start a finance application or call 01772 971422 for help choosing between HP and PCP.

Do you help first-time buyers?

Definitely. We’ll explain HP vs PCP, affordability and documents in plain English, and help you pick a sensible car and term.

Can I apply with no credit history?

It’s possible. Some lenders will consider employment stability and affordability in place of an extensive credit record.

Documents & Process

What documents do I need?

Usually a full UK driving licence, last 3 months’ address history, employment details and income evidence (e.g. payslips or bank statements). Lenders may request additional proof.

How does the online application work?

Apply on our site in a few minutes. We’ll submit to suitable lenders, update you on the decision, and complete paperwork digitally where possible.

Can I settle finance early?

Yes in most cases. Your lender can provide a settlement figure. Early settlement can reduce overall interest.

Start a finance application or call 01772 971422 for help choosing between HP and PCP.

Collection, Delivery & Aftercare

Do you offer delivery or click-and-collect?

Yes. We can arrange nationwide delivery (charged at cost) or secure a collection slot. We’ll prepare the car and paperwork so the handover is smooth.

What if I change my mind?

Distance purchases and finance agreements may include cooling-off rights (time limits/conditions apply). Contact us promptly and we’ll explain your options.

Who do I contact if I have an issue?

Start with our team for quick support. Warranty claims follow the policy process. We’re here to help throughout ownership.

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